Privacy Policy

Kesslink Technologies Ltd (“Kesslink,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we collect, use, store, and share your personal data. This Privacy Policy explains our practices in relation to our website, platforms, applications, and services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. Who We Are
Kesslink Technologies is a global event technology company that enables multilingual, inclusive, and accessible meetings and events. We combine human interpretation, artificial intelligence, and streaming technologies to serve organisations and individuals around the world.

Data Controller:
Kesslink Technologies Ltd
Registered in England and Wales
Email: [email protected]
Address: 3 St. Aidans Drive, Widnes, England, WA8 5AG

2. What Data We Collect
We may collect the following categories of personal information:

2.1 Information You Provide
Contact details: Full name, email address, phone number, job title, organisation.
Account credentials: Username, password (encrypted), authentication tokens.
Billing information: Payment method, billing address, VAT numbers.
Communication content: Emails, chats, support tickets, feedback.

2.2 Information We Collect Automatically
Device data: IP address, browser type, operating system, device identifiers.
Usage data: Pages visited, time spent, interaction with features, log files.
Cookies & tracking: See Section 8.

2.3 Special Categories (Only If Necessary)
In limited cases, we may process sensitive information like accessibility requirements (e.g., sign language interpretation) or language preferences for inclusivity. These are only collected with your explicit consent.

3. How We Use Your Information
We use your data to:

Provide, operate, and maintain our Services.
Manage accounts, bookings, and event participation.
Deliver real-time interpretation and translation services.
Communicate with you regarding updates, support, and marketing (with opt-out).
Ensure legal and regulatory compliance.
Analyse and improve the performance, accessibility, and security of our Services.
 
4. Legal Basis for Processing (UK/EU GDPR)
We process your personal data based on one or more of the following:

Consent – where you’ve explicitly agreed.
Contract – to fulfil our obligations under a service agreement.
Legal obligation – to comply with tax, legal, or compliance requirements.
Legitimate interest – to improve our services and user experience, without infringing on your rights.
 
5. How We Share Your Information
We do not sell your data. However, we may share your data with:

Service providers and subprocessors.
Event organisers and partners with whom you engage.
Legal authorities if required by law or to protect our rights.
Successors in the event of a merger or acquisition (with notice to users).
We ensure that all third parties comply with strong data protection and security practices.

6. International Transfers
We operate globally. Your data may be processed or stored outside your country, including in the UK, EU, US, or other jurisdictions. In such cases, we implement standard contractual clauses (SCCs) or equivalent safeguards to ensure your data is treated lawfully and securely.

7. Data Retention
We retain personal data:

As long as necessary to fulfil the purposes for which it was collected.
As required by legal, accounting, or reporting obligations.
You may request deletion at any time (see Section 9).
 
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse site usage.

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Your Rights
Under the UK GDPR, EU GDPR, and CCPA, you may have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request erasure (“right to be forgotten”).
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
Lodge a complaint with a supervisory authority (e.g., ICO in the UK).
You may exercise your rights by contacting: [email protected]

10. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us.

11. Data Security
We implement a combination of administrative, technical, and physical safeguards to protect your personal information. These include:

Encryption (TLS/SSL).
Secure cloud hosting.
Access controls and authentication.
Regular security audits.
No method of transmission or storage is 100% secure, but we strive to follow industry best practices.

12. Marketing Communications
We may send you updates, newsletters, or event information if you have opted in. You can unsubscribe anytime by clicking the link in the email or contacting us directly.

13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a new “Last Updated” date. If the changes are significant, we will provide additional notice.

14. Contact Us
For any inquiries regarding this Privacy Policy or your personal data, please contact:

Kesslink Technologies Ltd
Email: [email protected]
Phone: +447709504878
Registered Office: 3 St. Aidans Drive, Widnes, England, WA8 5AG
Supervisory Authority (UK): https://ico.org.uk